Before you reset a device or start troubleshooting your network, check whether the brand’s own servers are actually down. Every link below goes to that company’s own official status or support page — not a live monitor we run ourselves, since we can’t verify uptime we don’t control. Where a brand doesn’t publish a dedicated status page, we say so and link to their next-best official resource instead.
Official status pages
| Brand | Official resource | Type |
|---|---|---|
| Ring | status.ring.com | Dedicated status page |
| Samsung SmartThings | status.smartthings.com | Dedicated status page |
| Wyze | status.wyze.com | Dedicated status page |
| Apple Home / HomeKit | apple.com/support/systemstatus | Dedicated status page (covers all Apple services) |
| Philips Hue | philips-hue.com service status | Dedicated status page |
| TP-Link / Tapo | tp-link.com cloud service status | Dedicated status page |
| Blink | status.blinkforhome.com | Dedicated status page |
No dedicated status page — next-best official resource
These brands don’t publish a public status dashboard as of 2026. Outages usually show up first in their own community forums or official support channels, which is what we link to instead:
| Brand | Official resource | Type |
|---|---|---|
| Aqara | forum.aqara.com | Official community forum — outages get reported and acknowledged here |
| Google Nest / Google Home | Google Nest Help Community | Official support community — no dedicated Nest/Home status dashboard exists |
| Amazon Alexa / Echo | Amazon Echo support | Official support page — no dedicated Alexa status dashboard exists |
| Eufy | eufy support | Official support portal — no dedicated status dashboard exists |
Not sure if it’s the brand or your own network?
If the status page above shows all-clear, the problem is almost always local. See our guide on fixing smart home devices that keep going offline for the router-level checks (band, channel, DHCP conflicts) that apply across every brand, or the Aqara-specific outage vs. local-network breakdown if that’s the ecosystem you’re troubleshooting.
Last checked: September 2026. Brands and URLs are reviewed periodically — let us know via Contact if one of these has changed.